Borderless LTD – Terms and Conditions

Borderless LTD
128 High Street, Herne Bay, England, CT6 5JY
Company Registration Number: 12109110
Email: info@southendhandyman.co.uk
Website: https://southendhandyman.co.uk

1. General

1.1. These Terms and Conditions (“Terms”) govern the services provided by Borderless LTD (the “Company”) to clients (the “Client”).
1.2. By requesting our services, the Client confirms that they have read, understood, and accepted these Terms.
1.3. The Company reserves the right to update or amend these Terms at any time, with notice provided via email or on the Company website.

2. Services

2.1. Borderless LTD provides handyman services, including but not limited to:

  • Furniture assembly and installation (e.g., cupboards, shelving units)
  • Painting and decorative touch-ups
  • General home and office repairs and maintenance
  • Simple electrical installations and repairs, including appliances such as washing machines, dishwashers, and other household equipment
  • Other related services as requested by the Client

2.2. All work is carried out with reasonable care, but certain risks are inherent due to the nature of the work, the condition of the property, or the materials involved.

3. Appointments and Cancellations

3.1. Appointments are made via phone or email and are confirmed by the Company.
3.2. The Client must provide notice for any cancellations or changes to scheduled appointments. Failure to do so may result in cancellation fees.

4. Liabilities and Responsibilities

4.1. The Client must declare any special working conditions in writing via email to info@southendhandyman.co.uk prior to work. This includes, but is not limited to, surfaces or areas that:

  • Have freshly applied paint, render, plaster, skim coat, or cement
  • Require special attention due to fragility or condition
  • Could be accidentally damaged during normal work activities or through the use of standard tools
  • Are delicate or at risk simply from being touched

4.2. The Company does not assume responsibility for accidental damage to interior or exterior walls, ceilings, floors, or other surfaces resulting from normal work, or due to their pre-existing condition. This includes, but is not limited to: freshly painted walls, newly rendered walls, plaster, skimming, recently laid cement/concrete, or other delicate surfaces.

  • It is the Client’s responsibility to ensure that all working surfaces and surrounding areas are completely dry, stable, and safe to touch or use before allowing our staff on site.
  • Even if surfaces are declared in writing, if damage occurs due to touching, moving, or using normal tools, the Company cannot be held liable.

4.3. Any fragile or high-risk items must also be declared in writing via email prior to work. This includes, but is not limited to:

  • Mirrors, glass paintings, and decorative panels
  • Chandeliers, lighting fixtures, and other fragile items
  • Tiles, ceramic, or porcelain surfaces (e.g., wall or floor tiles)
  • Sanitary ware, bathroom fixtures, and delicate fittings
  • Any other items that could be damaged through normal work or handling
  • Even when declared in writing, the Company does not assume responsibility for these items or their integrity.
  • The Client cannot claim full or partial payment for replacement or repair of these items due to accidental damage, as the nature of such products carries inherent risk.

4.4. For electrical appliances or equipment (e.g., washing machines, dishwashers, or other household electronics) repaired or serviced by the Company:

  • The Company will use reasonable skill and care in diagnosing and repairing faults.
  • However, the Company cannot predict the condition of all internal components and cannot be held responsible if additional parts fail after repair, or if the appliance develops new faults related to pre-existing defects.
  • The Client accepts that some risks are inherent in the repair of used or older electrical equipment.

4.5. Installation of fixtures on fragile surfaces (e.g., tiles, glass, or delicate finishes) carries an inherent risk of damage. The Company does not accept liability for cracking, chipping, or other damage during installation unless explicitly agreed in writing with prior arrangements for extra precautions.

4.6. The Client acknowledges that, despite all reasonable care, accidental damage or unforeseen issues may occur, and the Company cannot be held liable for indirect, consequential, or incidental damages resulting from our work.

5. Payment Terms

5.1. Payment can be made via bank transfer or cash at the completion of the work.

5.2. For projects with a total cost exceeding £500, payment will be made in stages, based on progress milestones agreed with the Client. Example:

  • Completion of Room 1 → partial payment
  • Completion of Room 2 → next partial payment
  • Final completion → remaining balance

5.3. The Client agrees to pay invoices according to the agreed schedule. Failure to make timely payments may result in suspension of work or additional charges.

5.4. Any additional costs for special handling, fragile items, high-risk installations, or unplanned work will be invoiced separately.

6. Governing Law

6.1. These Terms are governed by the laws of England and Wales.
6.2. Any disputes arising from services provided will be subject to the jurisdiction of the courts of England and Wales.